When and how you get paid

The sequence

1. The candidate starts. You confirm the actual start date and the agreed salary on the placement.
2. The employer is invoiced. The placement fee is invoiced on the terms set for the role.
3. The guarantee period runs. A window — chosen by the employer when they posted the role — during which an early departure triggers a remedy.
4. Your fee is released. Once the guarantee period has been fully served and the employer’s invoice is paid, your fee (less our 10% platform fee) is released to your payout account.

The guarantee clock

The clock starts on the candidate’s actual start date, not the offer date, and it counts only days actually served. If the candidate takes unpaid leave, the clock pauses and the release date moves out by the paused time — so neither side loses or gains days that were never worked.

If the candidate leaves early

If a placement ends inside the guarantee period, the remedy is a replacement first. You have 90 days from the candidate’s last working day to present a replacement for the same role at no additional fee. A refund only comes into play if a replacement cannot be provided — which is why the fee is held rather than paid out and then chased.

Where the money goes

Payouts are sent to the payout account on your profile. Set it up under Payout account in your workspace before your first release so there is nothing to wait on when the guarantee completes. What lands is your fee minus our 10% platform fee, adjusted for any tax withholding that applies in your country — see what fees apply to your payout.